When you set out to hire the right candidates for your company, you would have noticed from your past experience that image projected by the resumes of prospective candidates can be far from the actua

There are several facets of an online business that are important and it is almost impossible to put the different facets in order of importance. But customer service should certainly be among the top of your priorities to focus on. After all, it is the customer that keeps your business up and running.

At a time when the economy is forcing many companies to cut back on personnel and automate every aspect of customer service they deem practical, a few companies are maintaining their commitment to exc

I was visiting a client for the first time, Union Sanitary District, 40 miles from my office in the San Francisco Bay Area, in an industrial part of Union City, bounded by swampland and factories. But

You don’t need a million dollar marketing budget or even a large staff to deliver great customer service. Whether yours is an organization of 1,000 employees or just one, you can deliver the kind of k